Sony D charges to my EE account not mine

[steph818]

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothing at all, what can I do? …. Before they cut me off for rightfully non payment 

thanks 

[Dr20000]

When you called the help desk did you get thru or did you have to leave a message? I’ve only been able to leave messages as yet. 

[Sismail]

I had to leave a VM but no one got back to me . I had to use the Zendesk for BOKU to hear back 

[Chelly5]

I did both I emailed first as it was a weekend then left a message on the Monday I got a call back on the Monday in response to my message and later that day I got another call responding to my email. It was straight forward and they resolved the issue in one call.

[Chelly5]

Yes I was told it all depends on your bill cycle.

[Dr20000]

That’s so lucky. Good for your. I’ll just have to keep trying. Appreciate the info. 

[Dr20000]

I wouldn’t mind waiting if I was assured I’d get it back. It’s the no contact and no calls/emails that getting irritating. I’ll try again tomorrow. Thanks so much. 

[Chelly5]

Yh keep trying iv just checked my call register and turns out I actually called them an got it sorted 

 so they do answer just have to keep  trying, just know there is hope as mine got cleared.

Good luck!!

[mummy45]

The same thing has happened to me PlayStation £253.00 they don’t want to know say it’s between me and PlayStation but we don’t have an account as we don’t have a PlayStation 

[Dr20000]

Thankyou so much for your help. I’ll try again tomorrow 

[Dr20000]

Hi, did you get thru to Boko and they’re saying they’re not going to help?