My latest bill included something unexpected:
Add-ons: Weekend calls to UK Landlines £2.80
As far as I am aware, I have never agreed to buying this additional "add on" - it makes no sense to me... I can't remember the last time I used my landline to make calls to other landlines. I use it for incoming calls - and, very occasionally, an outgoing call to a mobile. (In the last month the only outgoing calls were to find a misplaced mobile.)
What is the best way to get this removed? I know it's only £2.80 - but, over a year, this will cost me over £30 for an add-on service I don't need and I don't remember having agreed to buy. When I try to "Manage Broadband" - using the website - I'm either told that something failed or am told that an order is pending (which seems odd... as I've placed no new orders for anything with EE in 2025.)
Do I need to call EE to get this corrected? When I try to manage my plan via ee.co.uk/myee, I get:
"Sorry! Something went wrong. Please try again later."
Which isn't very helpful. Can anyone tell me how to sort this out without me having to write to EE to complain?
