So my son lost his phone we reported it in a ee store to which we thought they h

[Kazzimh]

 reported lost phone in ee store, thought they had blacklisted the phone, only to find out these have been added to the phonebill🤬🤬 and the phone hasn't been blacklisted, still waiting for a call from a manager. Job not done correctly🤬🤬🤬🤬

[Kazzimh]

I was on the phone for over an hour last night and the person I was speaking to didn't even check ro see if the lost phone had been blacklisted 🤬🤬🤬 this has all occurred because 4 people haven't done their jobs correctly.

3 not blacklisting the phone

1 not calling back

We are now in an unsolvable situation because of these errors

[Leanne_T]

I am very sorry @Kazzimh 

Please get in touch as advised above and the team will certainly get this looked into further for you. 

Leanne.

[Kazzimh]

Not going to get into an argument but if you were in town and lost you're phone would you not pop into the phone shop to report it!!! 

[Chris_B]

@Kazzimh  No I’ll make a call to report it as I know how you report a lost device.