Sim only upgrade

Maria212 · ‎25-04-2026

On the 15 April, I decided to get an upgrade, my last contract expired ages ago. I did this online, and after I received an email with details of the new plan. It's now the 25 April. When should the new contract start? No change on the EE app/website.

Chris_B · ‎26-04-2026

@Maria212 Providing you were out of contract it should have changed within hours. You need to speak with customer support because it sounds like the order didn’t go through.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎26-04-2026

@Maria212 Providing you were out of contract it should have changed within hours. You need to speak with customer support because it sounds like the order didn’t go through.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.