@Tstephens469 was the tariff you’re on discounted for a period of time ? do you have any out of allowance charges ? you would need to look at your bill for this. EE doesn’t just increase the bill for no reason.
if you’re eligible to upgrade even to a cheaper tariff your EE account will show that you can. You cannot lower your tariff price mid contract as your contract is for that set period time
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
