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Spent 3 months trying to organise a return.

Atuff96
Investigator
Investigator

‎04-12-2024 12:25 AM

Hi,

I upgraded my phone and need to send my old one off however the text which came through says return iPhone 12. The phone I’m sending back is the iPhone13. (Which they know as I gave all details to them) do I need to contact EE or just send that phone off in the package. 

0 Helpful
1 REPLY 1
Chris_S
EE Community Support Team

‎04-12-2024 08:30 AM

Hi @Atuff96 It's great news that you've upgraded your phone, It's always exciting when you upgrade 🙂

Just so I can point you in the right direction, can I just ask, are you returning your phone as part of an early upgrade?

Chris S