Setting up direct debit

BornOfTheGalaxy · ‎15-04-2025

Hi all. I am curious as I am looking to go to sim only on 5th may. Never had direct debit set up before, and I am upgrading to sim only. If I setup the direct debit today (contract ends on 5th May) when will first payment come out...

Chris_S · ‎16-04-2025

Hi @BornOfTheGalaxy The information that I've found on our set up or change direct debit page is: We’ll send you confirmation that your Direct Debit has been set up. Your payment will be taken on or around 8 days after your bill date.

The payment may be taken after 8 days if the payment date falls on a weekend or a bank holiday.

Chris S

View solution in original post

bristolian · ‎15-04-2025

If you are currently on pay-monthly, and changing to another pay-monthly plan, your monthly billing date will remain exactly as they are now.

Direct debits are usually set for approx 10 working days after your bill date.

XRaySpeX · ‎15-04-2025

As your billing date won't change when you upgrade, your DD will be taken on your next payment date approx. 5 days after your next billing date, be it for your current contract or your upgrade contract whichever is extant at the time.

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Chris_S · ‎16-04-2025

Hi @BornOfTheGalaxy The information that I've found on our set up or change direct debit page is: We’ll send you confirmation that your Direct Debit has been set up. Your payment will be taken on or around 8 days after your bill date.

The payment may be taken after 8 days if the payment date falls on a weekend or a bank holiday.

Chris S