Setting up a direct debit

[GWill246]

I’m trying to set up a direct debit but someone else is paying for their phone and mine at the same time. Is there a way of just taking my number off their direct debit and create two separate direct debits? 

Thanks 

[Chris_B]

@GWill246  Only if you have both devices on separate accounts.   If they’re on the same account then it’s one bill. 

[GWill246]

Is there a way to take one of the numbers of their account to make a separate bill then?

[bristolian]

As mentioned, billing and payments are set at account level, so you have 3 options here.

1: Account split - 2  separate accounts in the same name.

2: Change of legal ownership - new account holder agrees to take one phone over.

3: Make manual payments to the account a few days prior to the bill date, equivalent to the monthly subscription.

Splitting the account will mean losing data sharing between those phones, this is a benefit of sharing a billing account.

[stebecwilson]

Can you link the two accounts for family discount?

[Leanne_T]

Hi @stebecwilson

If you would like to merge the accounts, please call us on 150 and the team will be happy to help 🙂

Leanne.