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Charge in advance

Kay_11
Explorer

‎21-11-2022 01:12 AM

Are bills charged in advance? I’ve just changed to a sim only plan but been charged old tarrif? 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎21-11-2022 02:40 AM

@Kay_11 : Yes, you are charged each month 1 month in advance. 

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Kay_11
Explorer

‎21-11-2022 07:58 AM

Will I get refunded the difference then? as my new sim only contract started on 15 nov and it’s only £10 and I use to pay £29 for old tariff which is what has been taken out ? 

0 Helpful
Christopher_G
EE Community Support Team
In response to Kay_11

‎21-11-2022 10:32 AM

Has the plan changed in your My EE account, @Kay_11?

Chris

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