Selling contracts to a vulnerable adult

[Diane34]

My sister-in-law is a vulnerable adult with learning difficulties and mental health issues. She had a Doro phone but the sales assistant told her (at the end of her contract) she would be better with a "modern phone" as well as a tablet to look for work.

She now has a contract for a mobile phone that she doesn't know how to use and a tablet that she also doesn't know how to use.

Upon learning this we have also discovered that the same shop signed her up for a "modern phone" and when she said she doesn't know how to use the phone. Signed her up to a separate contract on a different phone (the Doro) so she had two contracts running. 

Knowing this it seems to me I don't know about you but this shop is taking advantage of a vulnerable adult.

Having visited the shop I was fobbed off (unable to end the contract(s)) so I am looking for advice on how I can resolve this problem. My sister-in-law shows all the signs of a vulnerable adult just to be clear.

[James_B]

Hi @Diane34,

Thanks for emailing those details to Martin. He'll pass them on to the relevant department and get back to you as soon as possible.

James

[Diane34]

I am just seeing if anyone can help me on this? I have the letter from the psychiatrist and sent it off to Martin as instructed.

It has been well over a week since I sent it and I have heard nothing back. Martin gave me a number and I rang but it's saying the number has blocked me.

All seems a little strange and disappointing I would appreciate any help

[James_B]

Hi @Diane34,

I'm sorry to hear you haven't received an update yet. I'll chase it up for you now.

James

[Diane34]

Hi James

I thought I got this all sorted for her. Unfortunately, after receiving a bill of £0.00 I believed everything was sorted.

I have just found 3 bills for £1.68, £17.18, and one they will take tomorrow for £17.18.

It appears she has started to be billed for a Sim card. She sent everything back (I did it all so I know).

As I have said before she is a vulnerable adult and said she was scared she did something wrong and that is why she has been paying these bills. 

I do not know how she is now being billed for a Sim card when she sent everything back and has not taken anything new out. 

I would really appreciate any help you can offer.

[Christopher_G]

Hi @Diane34

I'm sorry to hear that this still isn't resolved. When did you send the equipment back?

Chris

[Diane34]

Hi

I sent everything back for her at the start of June.

Having received a bill off £0.00 in July I presumed everything was sorted.

She received the bill of £1.68 in August then the two following months £17.18

The bills appears to state it’s for a SIM plan however she sent her SIM card back and doesn’t have one.

[Schockwave]

@Diane34 , did you make sure that the contract was also cancelled, as just sending the SIM card back, would not cancel the contract?

[Christopher_G]

Thanks for getting back to us, @Diane34.

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

[bseddon]

Could you please message regarding the same thing 

[Christopher_G]

Welcome to the community, @bseddon 

I've sent you a private message.
Chris