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Saying can’t upgrade.

Username5025
Established Contributor
Established Contributor

‎20-10-2022 01:29 PM

Had my sim only plan eight months. Last week I could upgrade to a handset. Tried this week said I’m not eligible. Help please. 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎20-10-2022 02:11 PM - edited ‎20-10-2022 02:11 PM

@Username5025  Is that a 12 or 24 month sim only?  If it’s a 24 month you can not upgrade o a full contract until you’ve completed 12 months.   It might be worth a call to customer service s to see if they can do something for you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Username5025
Established Contributor
Established Contributor
In response to Chris_B

‎20-10-2022 09:12 PM

24 months. Why can’t I upgrade anytime that’s absolutely ridiculous. What’s the reason for that???????

0 Helpful
Jon_K
Former EE Employee
In response to Username5025

‎21-10-2022 08:09 AM

Hi @Username5025.

 

I'd recommend getting in touch with our Customer Care team to check this.

 

Jon

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