23-10-2024 08:27 AM
Hi, I went on holiday at the end of July and turned on my roam abroad pass for the month as it work our cheaper than doing it daily. I hadn't realised it was still on nearly 3 months later. Can I be refunded for the two months I've not been using it? Thanks
23-10-2024 08:45 AM - edited 23-10-2024 08:45 AM
You can cancel the pass by texting STOP ROAMING PASS to 150.
Unless EE were at fault for not removing the pass when you requested, then I don't see any basis for refund. You'd need to contact EE-CS on 150, and ask them.