Roam Abroad Pass Inclusive Extra

[DanA1992]

I have just upgraded my phone from S22 to S24+.

On my S22 I used the Roam Abroad Pass as my inclusive Extra as I travel a lot for work.

I explained to the assistant in the Lincoln, UK branch that I still wanted this extra, however, it is no longer appearing for me. The only extras I have available are Netflix and Google.

I feel I have been deceived in order for the branch to sell an upgrade, and would like the Roam Abroad extra back please.

[Dilip5]

 

Thank you Chris. With the Full works package will I be eligible to pick the ROW 1 zone roaming as an add on so I can use the allowance in the UAE? Also is there a fair usage policy in place for it? If so what is it? I spend alot of time abroad. 

[Christopher_G]

Yes, you can choose the ROW 1 add-ons on Full Works plans, @Dilip5 

Fair usage policy:

If your plan data is greater than 50GB, a fair usage policy of 50GB whilst roaming.

Stable Links policy:

You must comply with the EE fair usage policy which includes you being a permanent resident in, or having a stable link to, the UK. We will consider you to have a stable link to the UK if, during any four-month period, you: 

• spend a total of two months or more within the UK; 

or

 • mainly use your inclusive voice, text or data usage allowances in the UK, rather than while you are roaming.

You can read more here on our pay monthly price plan terms and conditions.

Chris

[Matt_124]

Hi @Christopher_G,

You currently cannot choose RoW Zone 1 addons on Full Works plans since the 29th August 2024.

@Dilip5 Only the older tariffs (before Tariff Refresh 2024) are able to choose this addon as Roaming is no longer an Inclusive Extra on newer plans. If you upgrade to a new Full Works plan you will not be able to choose ROW Zone 1 anymore, but plans before 29th August 2024 can access it.

[Christopher_G]

Hi @Matt_124 

The ROW Zone 1 chargeable add-on is available on the new Full Works plans, but not as an inclusive extra.

Chris

[Jadesharp92]

It really is confusing with this roaming, hopefully we will get clarification soon!

[Kevomints]

Hi there roam aboard pass I have this has a extra on my contact will this still work for me 

[Alex_H]

Hi @Kevomints,

Welcome to the EE Community

Where is it you are travelling to and what plan are you on? 

If you are on a plan that started before August 2024 where your free roaming came from selecting the Roam Abroad pass as an inclusive extra, then the roam abroad pass has been removed and replaced with a Roam EU inclusive extra and Roam Zone 1 inclusive extra.

So you would just need to select the applicable inclusive extra from those those options.

Alex