Returns

Hels83 · ‎08-10-2023

I returned my old phone but still getting messages to return the phone. It was delivered to ee on the 4th it's now the 8th I'm getting worried as don't want to be charged as I've sent it back

Leanne_T · ‎08-10-2023

Hi @Hels83

This can take a few working days to be processed and the return noted on your account. Once this is all completed you will receive an update.

If you would like further details you can contact the trade in team by email eeconsumer.uk@brightstar.com or, call 0208 732 3798, they are open Mon-Fri.

Leanne.

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Leanne_T · ‎08-10-2023

Hi @Hels83

Thanks for coming to the community.

Did you trade in your old phone?

Leanne 🙂

Hels83 · ‎08-10-2023

Yes I did I sent it in by the returns pack but no confirmation as yet so panicking.

Leanne_T · ‎08-10-2023

Hi @Hels83

This can take a few working days to be processed and the return noted on your account. Once this is all completed you will receive an update.

If you would like further details you can contact the trade in team by email eeconsumer.uk@brightstar.com or, call 0208 732 3798, they are open Mon-Fri.

Leanne.