Reimbursement

Tumpa · ‎09-11-2022

My phone contact was end last April but Ee took phone plan continuously. How can I get refund.

XRaySpeX · ‎09-11-2022

@Tumpa : Unless you cancelled your contract, you are not due for a refund. These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎09-11-2022

@Tumpa : Unless you cancelled your contract, you are not due for a refund. These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Tumpa · ‎13-11-2022

Dear sir ,

my contact of the phone was end in April. I paid off the phone price in last April. So I am asking the reimbursements against the phone EE deducted from my bank.

Jon_K · ‎13-11-2022

Hi @Tumpa.

Did you cancel the contract once it ended in April?

Jon

bristolian · ‎13-11-2022

EE have no concept of paying the phone cost off, you have an agreed monthly fee inclusive of all your services.

Once your minimum term expires, you are free to move to a SIM-only plan. You should otherwise get, I believe, a 10% discount after 3 months.