UPFRONT MONEY DEDUCTED

[nader0397]

Hello i am new here in town so i thought why not to make an ee contract 

when i finished submitting my application 

Monzo informed me that the upfront payment was deducted and a monthly payment was assigned by ee

after a few minutes i received a message that my contract was declined however i didn't receive the first upfront payment back and the monthly payments are still scheduled

any help please my reference nb is

I AM SHORT ON MONEY AND THIS REIMBURSEMENT IS CRUCIAL PLEASE HELP

[mod edit: please do not post personal information  on the public board. Thanks!]

 

[Leanne_T]

Hi @nader0397 

Thanks for coming to the community. 

If the account was declined, the upfront payment would be refunded and no monthly payments will be taken. 

You should receive the refund for the upfront payment within 5-7 working days. 

Leanne.