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Refund

Prepay7
Visitor

‎28-04-2025 03:23 PM

Hi! I am writing to know my possibilities about request a refund. I had a subscription while I was studying in the UK which I cancelled before to leave it.  However, EE continue charging money from my credit card which I have quit out on the app. But I would like to have the money back or  reverse the transfer.  

My subscription was for 20£ monthly. 
is the same number charged to my credit card. 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎28-04-2025 03:31 PM

@Prepay7 : Text STOP PACK to 150 to stop your pack renewing & being charged to your credit card.

PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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