Refund

[gal1l0]

Hello,

I ordered A pixel 6 which I returned after a few days of using less than a week of usage. this was around 9'th of july when will be refunded. in myEE account it says that my account was closed.

What could I be doing wrong ?

Thanks.

PS: I have already talked to the billing team like 2 twice.

[Chris_B]

@gal1l0   You will have to call as you should of had this by now.    You did return it by the correct method? 

[gal1l0]

Yes. Using DPD

[Leanne_T]

Hi @gal1l0

Thanks for coming back to the community.

What did our mobile care team advise when you last spoke to them? 

Leanne 🙂

[gal1l0]

That I should get the refund by today. But I just called the Billing team and they told me it was gonna be monday. So am kinda confused.

[Leanne_T]

Thanks @gal1l0

Could you check again on Monday and let me know if this is showing? 

Thanks 🙂

Leanne.

[gal1l0]

Hello,

I am still waiting for my refund it hasn't come yet.

Thanks.

[Leanne_T]

I'm sorry to hear this @gal1l0

Have you spoken to our mobile care team again today to get this looked into? 

Leanne.