Refund

[Axmx_]

I got charged a non trade in fee because they hadn’t been able to locate my device, I was told I would receive a refund of that fee once they found it. On December 23rd 2021 I received a confirmation text to say they had it. Almost a month later I still don’t have my refund and I expect it back … 

[BrendonH]

Have you given EE Customer Service a call to ask where the refund is? 

There is no account access on here so we don't know who you are.

[mikeliuk]

Hi @Axmx_ ,

When you received the confirmation text message from the third party company, did you then chase the issue with EE?