Refund request

[luke1969]

Morning,. 

I applied for a contract which was declined although EE debited my account with £130.  

Order number XKOxxxxxxxxx.

Please release funds back to my account.

[Mod edit: Please do not post order numbers on the public board. Thanks!]

[James_B]

Hi @luke1969,

Welcome to the EE Community. 🙂

Is the payment showing as completed or pending in your online banking?

James

[luke1969]

Pending

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[Schockwave · Accepted solution]

@luke1969 , If it is pending, then it has not been taken as yet, so no money has been transferred to EE.

[luke1969]

Understand, when will it be returned to my account then. My bank was debited with this amount .

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[Schockwave]

@luke1969 , you wrote pending, so it has not gone from your account yet, but it would normally take five to ten working days.

[luke1969]

Correct it's pending.
I believe it's absurd that I have to wait 5-10 days for money to be returned to my account if it has not been deposited to EE yet.

Why is money taken upfront if you are not sure I'd the application will be approved?

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[Leanne_T]

Hi @luke1969

Once the order is checked and if this is declined, no amount will be taken. This is pending with your bank in case the order was accepted.

Thanks. 

Leanne.

[wardi]

@luke1969  .. I had a couple of duplicate payments on my bank card recently when the card machine in a local bar malfunctioned.  They appeared on my bank a/c as pending from Sunday to the following Friday when they disappeared.  It's just the way the banking system works, nothing to worry about.

,

[luke1969]

Morning,

Kindly advise when the refund will be made to my account.

Regards