Contracts & Billing

Direct debit

Hi I need to set up direct debit as it got deleted by mistake 

My phone has been cut off and a large bill im co fused about

Hello I have recently had my phone stolen. And I have just got a new sim today at the ee store. To revive this sim I had a bill of 67 pound which I hadn’t paid and was the only bill mentioned. I have called 150 and it says I now owe 140 and I am unab...

Upgrade

I am due an upgrade but don't need a new phone. I want sim only with the same allowances I have now. How much would this be.

Sim only contract

I'm looking to change over to a sim only contract, but the ones that are showing only mention data, not calls/texts, can anyone advise if these will be extra, or if they are also included?

I phone

When can I change my tariff or upgrade my phone 

Phone number cancellation

Hi, I have left the UK and have decided that I will no longer use my number. My number is xxxxxxxxxxx and I have unbundled my monthly payments from my debit card. I would like to check if my contract has expired and will be automatically cancelled? [...

Billing

Hi, why still I have been charged this month for roaming pass which I have asked for three months ago for one months only and I made a complaint about this??

Claiming on Insurance

Hi, i pay for full coverage insurance for both of my devices , one is broken so i would need to claim on the insurance but I’m not sure how it works, do i need to pay any extra money up front? And  i also wanted to upgrade too, would i need to claim ...

Hi, please could you let me know when my contract is until?

Trade in scam

So I took out a new contract with a £22 discount if I traded in my old phone. EE sent me the envelope, I posted it and it got lost. Now nobody wants to know, EE says it's my responsibility even though they paid postage and have a contract with RM, an...