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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 61074 Views
  • 69 replies
  • 14 Helpful

Overdue Bill

I have paid my overdue pay as you go mobile bill and yet, on my account still say need to pay why? My payment was successful!!!

Meikaella by • Valued Contributor
  • 519 Views
  • 5 replies
  • 5 Helpful

Resolved! Cancelling extra sim

Hi I was wondering if anyone could help, I want to cancel my extra sim that I do not use, I bought a dongle and got 2 sims with it and I don’t want the other one that isn’t being used as it’s £12.50 a month for nothing basically. How can I do this on...

Resolved! Upgrade

I’m due an upgrade, but I want a new mobile number, with my upgrade , do I get a new sim with my upgrade 

Upgrade

im not due to upgrade till next year but i am being offered to upgrade early for a cost but i dont know if it would be worth seeing if i can lower the plan that i am on currently till i want to upgrade my phone. the upgrade that i can do can lower my...

Resolved! Payment

Hi there I had an outstanding bill of a certain amount and services had been suspended it told me the amount needed to be paid to reactivate account which I paid but then it’s still not been reactivated and is saying I still need to pay the rest

Sebby13 by • Explorer
  • 768 Views
  • 5 replies
  • 1 Helpful

Re: Why so expensive ?

I have an Apple Watch with EE, Broadband with BT and a Apple phone with EE. Was interested in getting an iphone pro max 128gb and had a look at prices online. Was quoted £69 per month for this contract will Vodafone for 25gb more is £16 a month cheap...

Resolved! Billing Date

I have changed the billing date online but when I go back to the page it still shows the original date  and tells me I'm out of date changes anyone know if this is correct and will change when a payment has come out on the date requested Thanks in ad...

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