Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Changing direct debit for one plan

Hi, my partner would like to start paying for his own phone and I can’t find any way to swap his plan over and change the direct debit without both our plans changing over. How do I swap his over so he is only paying for his own phone as plan?

Cancellation

Hi My dad has tried to cancel the line on my behalf, I currently now reside in the us. My contract runs out September and wish to cancel but without a email correspondent it’s been difficult because I don’t own the ee sim for them to connect with me....

new plan (no new device)

i swapped over my plan to a new one online due to not having enough data, i confirmed it however it isnt showing that i am under a new plan (only shows my old) and i also havent recieved an email confirming it?

Bill

Hell can I pay my bill next week

Contract end

My son's phone contract has ended. His phone is paid off. But his bill has gone up?

can't leave EE because I'm abroad and have no phone signal for pin verification

I've moved to Hong Kong and I want to leave EE but because I have no phone signal I can't.I can't change my address on my account settings because I need an SMS verification.I can't call EE to talk about my situation because I have no signal!I can't ...

Will i pay extar charges if i dont renew

Hi my contact is about to end and I happen with it and I don't want to change it to any thing else and my question is that if I don't renew my contract will I am going to pay any extra charges?Also what is a minimum term?

Affecting service

Dear Sir/Madam,I have been a satisfied customer of EE for a long time. My mobile number is xxxxxxxxxxx. But I regret to inform you that nowadays, I am having difficulty in conversations due to poor network reception.The handset’s network indicator sh...

Upgrade Due

Hi,I currently have a pay monthly contract and Im due an upgrade. I want to switch to a SIM only deal as I don't need a new phone. When I choose this it states I'm getting an multi sim deal, and asks for a delivery address. Is this just a default ...

Unable to upgrade

I'm getting a message that says no suitable plans available. Tried calling the upgrade line but got through to a pushy salesman who said its a bug on the website. How can I get this bug fixed so I can compare deals online?