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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 63062 Views
  • 69 replies
  • 14 Helpful

Add to plan query

HiI’m looking on the website and I can see an add to plan item on monthly but when I log in it disappears and only gives me the pay in full option.I’m well within the contract time and have used add to plan a few times before and everything is paid o...

NicholaH by • Investigator
  • 478 Views
  • 3 replies
  • 0 Helpful

Cancelled direct debit

Good evening. My wife has mistakenly cancelled my direct debit monthly payment to EE for my phone contract. She will reinstate it tomorrow. Thanks.

Resolved! Tablet upgrade

Good morning I have received a letter to say my tablet can be upgraded, however I would like to get rid of this line to reduce costs, how do I go about that. Thanks 

Bill

Can you check my account to see why my bills are so high and variable each month

Bill

My contract ended in July. Why has my direct debit been £83 for August and September???

sagegill by • Visitor
  • 343 Views
  • 1 replies
  • 1 Helpful

Retaining discount early upgrade?

Hi,I currently have 12 months left on my phone/sim contract. My early upgrade fee is decent, around 400 or so..The issue is one agent online states I won't retain my 30% F&F discount if i did an early upgrade and paid the fee.The second agent I spoke...

XLYC by • Established Contributor
  • 838 Views
  • 3 replies
  • 1 Helpful

Contract

Is my contract expiring on the 18th of this month. I don’t wish to upgrade with yourselves. Thanks 

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