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Reduction of sim only package

Highbury999
Visitor

Hi EE Community,

I have the EE sim only full data package including roaming abroad (in 70+ countries or whatever the quantity is now) I have travelled extensively even inn the pandemic and this has proved a useful package.

I do not need the foreign use for the next 12 months so would like to remove it to reduce costs and probably switch it back on again in 12 months time, is this possible. My plan renews in August 2023.

If not possible is there a contract exit fee that might work out cheaper to pay to switch to another provider therefore making this a straight forward calculation of saving Vs exit fee.

Thank you Gary

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Highbury999 : As you took your contract out after 07/07/21 you can only have inclusive roaming abroad in EU + 5 other countries when you have the Roam Further Pass. If so, you can stop that at any time by texting STOP ROAMING PASS to 150 & save £11.40 pm.

Cost of cancelling or upgrading early will be Monthly Fee x Months Remaining, pro-rata to the nearest whole day, of contract term - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @Highbury999 

Do you have a old Max plan or Smart plan? What is the add on called? 

You'll likely need to speak to EE CS on 150 as there is no account access on these forums. You will need to speak to then to give 30 days cancellation anyway.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

@Highbury999 : As you took your contract out after 07/07/21 you can only have inclusive roaming abroad in EU + 5 other countries when you have the Roam Further Pass. If so, you can stop that at any time by texting STOP ROAMING PASS to 150 & save £11.40 pm.

Cost of cancelling or upgrading early will be Monthly Fee x Months Remaining, pro-rata to the nearest whole day, of contract term - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP