Receiving bills but don’t have an EE account or phone

[Jbaker81]

Hi 

My husband has now received 2 bills from EE. Problem is he doesn’t have an EE phone or account never had. He has always been with another provider.

He has tried to call to get through to the team, emailed them and also been in store to check what he should do.

He had the second bill through after all the communications to EE and he doesn’t know what to do or who to contact to get this resolved.

Thank you 

[Michael_D]

Hi @Jbaker81 

Welcome to the community.

I can understand the concern at getting bills when you are not aware of an account.

Are the bills coming in your husband's name or are they addressed to someone else?

Has he spoken to anyone in the last few months about an EE contract or looked at options online?

Michael

[Jbaker81]

Hi Michael

The bills are in his name. He has never had an EE account or product.

He has spoken to them and was asked to email in, which he did but another bill has been received.

Dont want this to be escalated to a CCJ/debt collectors for something that seems to be identity fraid.

Thanks

Joanne

[Michael_D · Accepted solution]

I totally get where you are coming from @Jbaker81 

I would recommend getting back in touch with our customer service guides so they can locate the account and see if it has been reported to our security team, and what the latest information is.

Michael