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Re: Upgrade price difference

early_911
Investigator
Investigator

Leanne, 

I have the same problem.  I want to upgrade to a S24+ with 125GB of data.  I log in and it offers a price of £46.66 but when I click through to actually buy, the price jumps to £56.66 p/mth because the data price goes from £20 to £30 p/mth.   How can I buy at £46.66? regards Phil

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @early_911 

Is the original price with trade in of your existing device? 

Leanne 🙂

early_911
Investigator
Investigator

I ended up ringing and speaking with someone  . . . who sorted me out with the correct price.  BTW  . . . no I wasn't trading in.  It seems your online process shows a discounted price for data, but the discount doesn't appear when you go on to buy (feels like a glitch)

Leanne_T
EE Community Support Team

Thanks for coming back and letting me know you have got this sorted @early_911 

Leanne 🙂