Well Chris, I was with EE for the last 2 years when my contract ends I go for a new contract but unfortunately I have not provided the SIM card because of system errors. I went to the EE store as well, they couldn’t help me and apologised for the problem happened.
But in the 1st of December, 2023 I was charged of an amount of £159.51 then I contacted them over phone they informed me that it is the termination fees. I told them the whole matter that I am not with EE anymore and my account was cancelled after 2/3 days of new contract. As my contract has cancelled because of the technical issue within the 14 days period, I asked them to sort the issue out and refund the money. They assured me to cancel my direct debit and issue me the refund. Then I received the refund in 11th of December, 2023 as well.
After then, today I got a letter again which is issued in 16/12/2023 asking the same amount to pay ASAP. Therefore they noticed me that if I don't pay the outstanding amount of £159.51 they will take action against me.
Again, I called to EE Bill and Complaint Department this afternoon first advisor informed me that I should pay the money as he has nothing to do and the second time when I called to different number they assured me if they have 100% sorted the problem out.
But I am still in a confusion if they have sorted the issue out or not 😪
