Went to Dubai earlier in nov for our last holiday ( heath issues) and saving up for a long time and clicked text for6.85 a day offer at airport on arriving from EE.
Allegedly, the Text didn’t go through and I went to bed thinking all was ok but, received £800 after 7 hours of being in Dubai, called EE who blocked account as I don’t have the money being an OAP .
My bill is normally £18 a month every month.
EE are now looking into my bill as I had to wait for my bill to generate on my monthly date of 2nd of each month.
As yet EE have not told me why I have received this when I was asleep and not using phone but logged into hotel wifi.
After being in Dubai for 6 days my EE came back online at Heathrow but only after paying EE £119 to bring my account back into credit as, I didn’t apparently set a cap on my account. Unfortunately it seems you need a degree on EE terms to understand everything.
Any thoughts on what they will come up with as my monthly pension doesn’t come up to £800 a month .
