Re: Roaming Dubai

8764
Investigator
Investigator

Went to Dubai earlier in nov for our last holiday ( heath issues) and saving up for a long time  and clicked text for6.85 a day offer at airport on arriving from EE.

Allegedly, the Text didn’t go through and I went to bed thinking all was ok but,  received £800 after 7 hours of being in Dubai, called EE who blocked account as I don’t have the money being an OAP . 
My bill is normally £18 a month every month.

EE are now looking into my bill as I had to wait for my bill to generate on my monthly date of 2nd of each month.

As yet EE have not told me why I have received this when I was asleep and not using phone but logged into hotel wifi.

After being in Dubai for 6 days my EE came back online at Heathrow but only after paying EE £119 to bring my account back into credit as, I didn’t apparently set a cap on my account. Unfortunately it seems you need a degree on EE terms to understand everything.

 

Any thoughts on what they will come up with as my monthly pension doesn’t come up to £800 a month .

1 REPLY 1
Leanne_T
EE Community Support Team

Hi there @8764

Thanks for coming here, I'm sorry to hear this has happened. 

If you have not heard back from the team getting this looked into for you, please call us on 150. Our mobile care team can check the account and provide you with an update on this. 

Let me know how you get on. 

Leanne.