Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Phone has been cut off and I have no way of contacting ee by phone.

daniela93
Explorer

‎19-10-2022 04:53 PM

Same here. Whenever I try tk call someone including ee 150 it says can't connect! How can we get this fixed if we can't even contact ee!?? 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎19-10-2022 06:39 PM

Hi @daniela93

Welcome to the community.

Is this something that's happened recently? Have you tried restarting your phone? 

If you would like to speak to our Mobile Care team, there are a few options, including a live chat service and a number to call from another phone on our contact us help page.

Chris

daniela93
Explorer
In response to Christopher_G

‎19-10-2022 11:56 PM - last edited on ‎20-10-2022 07:08 AM by EE Community Moderator

Hi yes this has been happening for the last couple of days and iv tried restarting my phone and turning it off. As soon as I ring anyone it says couldn't connect and beeps. I am abroad but have used my phone normally for months. I recently upgraded to a sim only plan but again this should still be included. Please can you help as I can't find the live chat

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to daniela93

‎20-10-2022 07:47 AM

Hi @daniela93,

Were you abroad when you switched to a pay monthly plan or back in the UK?

James