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Re: Pay my bill

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Nicolotti221203
Explorer

‎01-01-2026 12:00 PM

I have been trying to pay my bill for weeks now, it won’t let me as the EE app is playing up, can you help me please as I don’t want to get cut off as this isant my fault 

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Linzi_H
EE Community Support Team

‎01-01-2026 02:09 PM

Hi @Nicolotti221203 

Welcome to the Community. 

There are several ways to Pay Your Mobile or Broadband Bill if your EE app isn't working right now. 

Please try deleting the app, reinstalling this, and making sure the device you're using is fully up to date with the latest software updates. 

If you're still having trouble with the app after trying these steps, and your main online account is also not working, then call our team. They can review exactly what's happening and work to resolve your access moving forward. 

Linzi 

 

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XRaySpeX
EE Community Star
EE Community Star

‎01-01-2026 02:06 PM

@Nicolotti221203 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Linzi_H
EE Community Support Team

‎01-01-2026 02:09 PM

Hi @Nicolotti221203 

Welcome to the Community. 

There are several ways to Pay Your Mobile or Broadband Bill if your EE app isn't working right now. 

Please try deleting the app, reinstalling this, and making sure the device you're using is fully up to date with the latest software updates. 

If you're still having trouble with the app after trying these steps, and your main online account is also not working, then call our team. They can review exactly what's happening and work to resolve your access moving forward. 

Linzi 

 

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