Hi Leanne
I really do appreciate you prompt response, but it is rather exhausting to keep wasting time calling and explaining the same situation over and again to different individuals to take the call, all who promise to get it sorted out, and none do. I really don't think it is the fault of the call handler, because I assume they are unable to alter or remove anything that takes money from a customer that has not been requested ever by the customer. They are trying their best under restricted circumstances.
Lets face it, one doesn't just make the call and get through immediately to a call handler. There is a large element of wasted time for the customer, pressing buttons, being told how busy everyone is and expect a 15 min wait etc and it I think many people just give up trying ( which is good for EE)
However, I see that (You can also raise a complaint on our Make a complaint (ee.co.uk) page) is given quite a lot in response to unhappy customers, surely if the request of the customer was dealt with correctly at first point of contact ( or even second or third point of contact) there would be no need for it to escalate to a complaint level! This is such a shame that a company as large as EE can't get their act together, and strive to become one of the best ,rather than a company people are warning others not to touch with a bargepole!
