Hello @Georgedonna ,
Welcome to the community,
If you are on contract, log-in to My EE and you will see at the bottom contact EE and you can then choose to live chat, but someone will only be available once they are not answering phones.
You can also check what phones are available if you want to replace your phone, but make sure it is an upgrade and not an additional line.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
