Downgrade my contract

[alans60]

Hi,

Did you manage to downgrade?

It doesn't have that option anywhere that I can see. Always there to upgrade but not to downgrade

Just like Sky. You can upgrade but no facility to downgrade. It is appalling really

[alans60]

Why is it these companies will offer you upgrades online but not downgrades? Surely that should be standard

[Chris_B]

@alans60  You can have any device/tariff you want depending on your current contract T&Cs

   The wording upgrade doesn’t mean a more expensive product or tariff it just means new

[wardi]

• @alans60 ..You're never going to save much by opting for a new phone at the end of every contract.  As  @Christopher_G suggested, keep your existing device and go sim only - I do this and it is a LOT cheaper than a new phone contract.
• One of the problems with changing to a phone further down a manufacturer's range is that they inevitably have a lesser specification and functionality - often ending in disappointment for the end user.

[alans60]

Thanks for replying Chris_B

The upgrades they have offered me have all been more expensive than my current tariff.

I am on a sim only tariff and use at best 1 gig a month but I have a 160 gig a month tariff which they was charging £25 a month plus vat but when I agreed it it was only £15 inclusive of vat.

[alans60]

Hi Wardi,

I never mentioned about changing my phone. I don't like the way they have been charging me £25 per month plus vat when the agreement was for £15 including vat. I am on a sim only deal and have an old Galaxy S8 which is perfectly suitable for my needs.I have called and been left hanging only to be hung up on after waiting. 

[alans60]

I am on SIM only and don't need a new phone. I just want what I agreed to pay. I also got charged 61p for a picture message that I don't recall doing.

[bristolian]

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@alans60 wrote:

Hi Wardi,

I never mentioned about changing my phone. I don't like the way they have been charging me £25 per month plus vat when the agreement was for £15 including vat.

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On the face of it, that's a billing error - have you queried this or investigated the reasons for the discrepancy?

Perhaps there are additional charges on your bill that could explain this - picture messages should show in your phone's message log if that was sent.

[wardi]

• @alans60.. sorry it's the downgrade comment that threw me off the scent.  I am similar to you in that I have a Galaxy s10 plus on sim only, I pay under £9 pm with discount for BB etc.  It does sound like an error to me.  Re. the message charge, if you're unlucky emojis/smilies can be transmitted as picture messages which are chargeable.  If it is one of these might be worth asking CS if they will knock it off your charges. 

[Butnyboy64]

I simply moved to Vodaphone instant EE contract ended.Why get ripped off by
EE crazy prices.They have no interest in keeping customers at all