Can u please explain why a late payment fee is is added to my bill before pa

[Martyn1511]

Hi but you already take the late payment fee when the last bill is paid so what are you talking about?

[Martyn1511]

They are stealing from us all and the late payment fee is always added to the bill that is late but they are doing it every month even before the payment is due.it’s fraud 

[Martyn1511]

No you always put it on the bill that is late so why is it on every bill before it’s due?this is a scam and I will report you 

[Martyn1511]

Ee are just ripping everyone off now and they won’t get away with it anymore 

[Martyn1511]

Shut up 

[Martyn1511]

It’s wrong and taking money by deception 

[Martyn1511]

My last couple of payments have been by direct debit but the late payment fee is still being added to the bill.this is fraud and I’m definitely taking this further because you know exactly what you are doing 

[Katie_B · Accepted solution]

Hi @Martyn1511. 

Welcome to the community. 

If a payment is late then a late payment fee will be applied to following bill and should a direct debit fail then a charge may also be applied to your account. 

If your direct debits have been taken successfully on your direct debit date and you still have these charges showing I would recommend speaking with our billing team on 150. 

Katie