Upgraded my contract, still charged old rate and allowance not updated

aidanmacgregor · ‎09-01-2024

My contract was coming to an end, I upgraded to SIM only buty allowance has just refreshed at 10gb of data not the new 125gb I was expecting, upgraded online and had to call to confirm, all seemed well untill now...

Chris_B · ‎09-01-2024

@aidanmacgregor Your new contract the Sim only will start once you’ve reached your minimum term of your old contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Northerner · ‎09-01-2024

Hi @aidanmacgregor

Text BA to 150. What does it say.

You may need to call EE CS on 150 and discuss this issue direct.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎09-01-2024

@aidanmacgregor Your new contract the Sim only will start once you’ve reached your minimum term of your old contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

aidanmacgregor · ‎29-01-2024

This was the problem, i mistook the billing date and contract renewal date, thanks 🙂