Upgraded my contract, still charged old rate and allowance not updated

[aidanmacgregor]

My contract was coming to an end, I upgraded to SIM only buty allowance has just refreshed at 10gb of data not the new 125gb I was expecting, upgraded online and had to call to confirm, all seemed well untill now... 

[Northerner]

Hi @aidanmacgregor 

Text BA to 150. What does it say. 

You may need to call EE CS on 150 and discuss this issue direct.

Thanks 

[Chris_B · Accepted solution]

@aidanmacgregor  Your new contract the Sim only will start once you’ve reached your minimum term of your old contract.  

[aidanmacgregor]

This was the problem, i mistook the billing date and contract renewal date, thanks 🙂