I know how it feels. Today I set up a direct debit plus pay my outstanding balance of £101 then after went to do some shopping to find out I had no money in my account as it had been taken twice showing on my statement .This cleared me completely out completely. Spoke to EE and they said it hadn't been taken and to speak to my bank and they told me it's pending because they must of made a mistake and could take up to 7 days to clear with a chance it wouldn't. I have no words of how annoyed I am rite now and I wish I could say this was the first time. Last time I couldn't even get it refunded and could only be taken out of my next bill. This was many years ago though.
Wish it would have clicked when l she told me it declined when setting up the direct debit but actually didn't😒
I've raised a dispute with my bank over the payment and the questions they asked me seems to suggest that this happens when there's a problem making payments as there was. In future this point is where not to proceed.
26-04-202308:12 PM - last edited on 26-04-202310:02 PM by DanielPA
Over the phone she said "it failed" but payment has been taken. No longer pending. After 40 on hold and a 30 minute conversation with EE still missing.
I've raised a dispute with my bank over the payment and the questions they asked me seems to suggest that this happens when there's a problem making payments as there was. In future this point is where not to proceed.
Problem resolved 👍....... but I'd like to say sorry to EE about my frustration and attitude when trying to resolve this. It's only because it was the only money I had in my account that went missing witch had my very stressed out.
EE had helped out in many way throughout decades. I'm a nice person really🙂
