cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Randomly charged

Migly1
Visitor

a few weeks ago, we tried to get EE full fibre.was told it wasn’t possible where I live after receiving the router. A few days go by and I return the products I received.  Before the due date. I canceled the plan and was specifically told I would not be charged £40 a month for the router. I’ve just been given  an email about a bill… for £210 like what????? Phone lines are closed so I’m contacting my bank about this. 

1 REPLY 1
Lesley_W
EE Community Support Team

Hi @Migly1 

Welcome to our community. 

Now our phone lines are open, if you give our team a call, they will be able to look into this for you. 

Lesley