Hello @Elev ,
Welcome to the community,
Never heard that one before, not sure you can, as you have to continue payment as per terms and conditions.
You could otherwise ring customer service and speak to them.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
