Hi,
I agreed an upgrade deal with a sales advisor on EE messenger . The upgrade deal included a sports TV add on. The deal we agreed is in black and white in the EE messenger chat history. The contract that I signed via screen share at the time included the sports TV add on. I know this, because I made a query about the pricing of this sports TV add on in the contract being different to what I’d been promised by the sales advisor. I was told not to worry, as I would be charged what had been agreed. This query and the response from the sales advisor are both in the EE messenger chat history. I signed the contract in that live share session. I was never sent a copy of this contract.
Weeks later, when my new device arrived, my plan has no mention of a sports TV add on. I rang EE support and they said they have no record of a sports TV add on being included in my plan, they asked me to produce a contract that includes this sports TV add on. I have never received a copy of the contract I signed. All I want is the deal that I was promised.
Where can I find a copy of the contract I signed? I don’t want directed to the plan in the EE app, I want the legal document I signed. In lieu of a contract, all the information on what deal was agreed is there in black and white in the chat history - can this be used in the absence of a contract to back up my claim?
Thanks
