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PhoneBill!!!

JodieWarr96
Investigator
Investigator

‎30-09-2022 03:47 AM

My payment ment to come out 12th every month or just after it’s saying it’s over due now! **bleep** I payed 140 last month says I was in credit! now saying overdue my net off? this is actually joke can some please. Help done it last time aswell really annoyed me because I will only be able to pay on between 11th to the 20th lastest!

0 Helpful
5 REPLIES 5
Jon_K
Former EE Employee

‎30-09-2022 08:46 AM

Hi @JodieWarr96.

 

Do you pay by direct debit?

 

Does it say how much you owe, if anything?

 

Jon

0 Helpful
JodieWarr96
Investigator
Investigator
In response to Jon_K

‎30-09-2022 12:26 PM

yes I pay by direct debit and the fully amount of the bill same as I pay each month don’t understand because I had a text telling me it’s due in 12th and will take it 12th or just after this first problem second problem I have

Sent from my iPhone
0 Helpful
Jon_K
Former EE Employee
In response to JodieWarr96

‎30-09-2022 01:10 PM

Thanks @JodieWarr96.

 

I'd recommend getting in touch with our Customer Care team so they can check this for you.

 

Jon

0 Helpful
JodieWarr96
Investigator
Investigator
In response to Jon_K

‎30-09-2022 03:04 PM

Yeah how do I do that? thanks

Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to JodieWarr96

‎30-09-2022 03:17 PM

Hi @JodieWarr96

Please call us on 150 or 0800 079 8586 and the team will be happy to help. 

Leanne.

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