Phone in another name

[Jaimiemiaholl]

Hi there 

 need to upgrade my contract buy my phone is in my Grandads name. 
Unfortunately my grandad has passed away. On the app it is telling me I can’t upgrade early as I am not the person who’s name the phone is in. 

[XRaySpeX]

@Jaimiemiaholl : Sorry to hear the sad news. Someone, the beneficiary, needs to:

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

• the account holder’s name and number
• a number to contact you on 

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

If you experience a bereavement, you can either:

• disconnect their broadband or number and close their account
• transfer the connection or number to someone else

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[Katie_B]

Hello @Jaimiemiaholl. 

I am so sorry to hear of your loss. 

@XRaySpeX has provided you with the correct information. 

Please be sure to let us know if you have any further questions. 

Katie 🙂