Phone has been cut off and I have no way of contacting ee by phone.

cazzaday2022
Visitor

‎19-10-2022 02:38 PM

My phone has been disconnected for no reason. I’ve checked to see if there is a fault in my area. There s not. I have tried to contact ee through messenger and twitter. This has not helped

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎19-10-2022 02:56 PM

Hello @cazzaday2022 ,

Welcome to the community,

If you have kept up with your payments, then EE do not disconnect you. Are you able to use wifi calling where you are, if your phone has wifi calling that is?

You can ring EE using Skype for free or if you have access to another phone:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

‎19-10-2022 09:01 PM

Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP