Phone contract

Leediva · ‎25-04-2026

How do I get in contact with a guide who rang me with a mobile offer. I have the phone number she contacted me on but it doesn't go through. If I ring 150 they can't give me the offer it needs to be from the disconnection team?

Chris_B · ‎25-04-2026

@Leediva Have you requested a PAC code ? Only if you have requested this will the retention team call you as this is a request to move your number to a different network as your contact is up/almost up.
Any other calls stating they can offer you a better deal or discount should be treated as a scam as EE will not call you otherwise.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

XRaySpeX · ‎25-04-2026

Maybe it's a scam. Not advisable to buy from unsolicited callers.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Chris_B · ‎25-04-2026

@Leediva Have you requested a PAC code ? Only if you have requested this will the retention team call you as this is a request to move your number to a different network as your contact is up/almost up.
Any other calls stating they can offer you a better deal or discount should be treated as a scam as EE will not call you otherwise.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Leediva · ‎26-04-2026

Hi yes I requested a pac code and is an authentic call.Thank you for a quick reply.