cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Phone bill

KatieBanner
Visitor

Paid phone bill over the phone but still not working, only letting me send text via Wi-Fi. Log onto my EE account and it says “suspended” and that phone bills need to be paid, despite me already doing this. Paid an additional monies when logging on and seeing the suspension message. Paid twice through two different routes and phone and mobile data still not restored.

3 REPLIES 3
Jon_K
Former EE Employee

Hi @KatieBanner.

 

It can take up to 24 hours for the payment to go through and your account to be reactivated.

 

Try restarting your phone when you get a chance.

 

Jon

Jamesclerkin1
Visitor

I paid the bill twice because its still not working  paid it on Tuesday twice and noting 

 

Jon_K
Former EE Employee

Hi @Jamesclerkin1.

 

I'd recommend getting in touch with our Customer Care team about this.

 

They will be able to access your account and help you further.

 

Jon