Phone bill

[Shannon20011]

Hi my direct debit was taken twice this month is this a mistake that happens often ? 

[Chris_B]

@Shannon20011  No it’s never happened to me and I’ve been a customer since 2012.    You might want to call customer services about this. 

[Christopher_G]

Hi @Shannon20011

Welcome to the community.

It does sound very unusual. I would recommend following @Chris_B's advice and speak to our Mobile Care team.

Chris