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Permanency

Mama77
Visitor

‎30-05-2023 05:36 PM

I have 24 months contract, 12 months left and they have changed my plan but its too expensive. Can I change my plan at any time? Like instead of 100GB, 50GB or something like that. And if I cancel my contract how much is it? What are my options?

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎30-05-2023 06:08 PM

Hi @Mama77 

You cannot downgrade until your minimum term has elapsed. 

I would recommend you speak to EE CS on 150 asap if you are struggling with your bill. You should also read this thread:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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