Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Payment system won’t work

Vfisher78
Contributor
Contributor

‎15-04-2025 09:58 AM

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere else and even tried alternative cards but I still can’t pay my bill 

0 Helpful
23 REPLIES 23
Ali_A
EE Community Support Team
In response to Vfisher78

‎19-04-2025 10:20 AM

@Vfisher78 
Thanks for confirming your BACS payment was successful! 

@Ja1441 
Have you tried the generic payment link too? 

Ali 

0 Helpful
Vfisher78
Contributor
Contributor
In response to Ali_A

‎19-04-2025 01:45 PM

The payment link didn’t work 

0 Helpful
Perfidy
Visitor

‎29-04-2025 11:47 AM

I've just had 3 failures to accept payment too! I messaged after the first fail but no response. Customer service is poor in my experience.

 

0 Helpful
Ali_A
EE Community Support Team
In response to Perfidy

‎29-04-2025 03:04 PM

Hi @Perfidy 

Did you pay through the EE App or via the website? 

Have you tried the Fast Payment link ?

You can also pay via bank transfer using the details on our Ways To Pay | EE page. 

Ali