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Pac code

Tee193
Established Contributor
Established Contributor

‎24-09-2025 04:25 PM

I have sent a text to 65075 requesting a pac code as I want to end my contact with ee (reluctantly, but have found something cheaper) and  change providers. My contract ends on 6th October. Ee have rung my twice already asking for my reasons to leaving. I gave my reasons and then they put the phone down pretty much right away. Does this mean they will be sending me the pac still? I won't be cancelling my contract until the pac card has arrived of course as I still need my ee number valid.
Many thanks

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎24-09-2025 06:18 PM

Hi @Tee193 

If you have requested a PAC it should arrive.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Alex_H
EE Community Support Team

‎24-09-2025 06:22 PM

Hi @Tee193,
 

Thanks for visiting the EE Community

I am sorry to hear you are looking to leave and I am sorry that the guides put the phone down on you as that is not how we expect calls to be handled.

As mentioned if you have requested a PAC code it should come automatically via text rather than needing to be sent manually by a guides. Was it PAC to 65075 you text? 

You can also request the code by following the link on our help page and logging into your account.

Alex

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