Overcharged since upgrade

Lynzrah · ‎03-07-2022

I upgraded my phone a few months back and took out a BT deal at the same time, I realised my monthly cost was higher than agreed so I sat in the phone queue for a considerable amount of time only to be told “I’ve made a note and it should be ok next bill”

Two more bills have now gone out at the overcharged price! I don’t have time to sit in a phone queue for over an hour to get this resolved, there should be an option for live chat 💬

Schockwave · ‎03-07-2022

Hello @Lynzrah ,

Welcome to the community,

Live chat is open to contract customers when someone is available and not answering phones, you will have to wait until the morning, as customer service is not available now.

You will either have to ring customer service or try live chat, as there is no access to accounts via the forum.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎04-07-2022

What BT deal? For BT Broadband? If so, you should get a 10% discount on 1 of your mobile contracts registered at the same addy.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Chris_B · ‎04-07-2022

@Lynzrah Are you taking in to account the annual price increase that happened at the end of April? It was a 9.3% increase.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.