New EE Sim only deal via 'Shop' or 'Upgrade'?

gurudefence · ‎03-07-2022

Hi Everyone,

I hope you are well?

I am struggling to understand what should be a very basic concept.

My partner currently has a 3GB contract at £24. The contract ended in 2020.

She wishes to change her contract but retain her existing phone.

If we click 'Shop' > 'Sim Only', there is a 10GB plan for £12, which she would choose.

If we click 'Upgrade' > 'Sim Only', the deals are very different and nothing compares to the £12 for her circumstances.

My concern is that the 10GB plan is in ADDITION to her existing plan if it is not an 'upgrade'.

Is that the case? She wants to retain her existing number and only have one plan.

Thanks in advance for your help,

Andy

XRaySpeX · ‎03-07-2022

Yes, if it's not an upgrade it'll be an additional line & she'll end up with 2 plans.

She needs to do an upgrade to keep her no. but not have 2 plans.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎03-07-2022

Yes, if it's not an upgrade it'll be an additional line & she'll end up with 2 plans.

She needs to do an upgrade to keep her no. but not have 2 plans.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎03-07-2022

@gurudefence Call customer services and tell them you want an upgrade, there is a deal for £10 that gets 10Gb of data unlimited calls/texts it’s called the 10 for 10 deal. This offer isn’t advertised.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.