Over payment

12Onetwo · ‎08-09-2023

Hi can someone please help me i paid 420.00 in my EE payment account by mistake it should have only been 25.00 pounds can you please send me back the 395.00 back to my card as it's my rent money I've been ill and my minds not right lately please can you send it back asap because this has really upset me and sanctry housing is waiting for there rent please help me with this I don't know what to do can you ring me please as its urgent thankyou xxxxxxxxxxx

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

James_B · ‎08-09-2023

Hi @12Onetwo,

Welcome to the EE Community. 🙂

I'm sorry to hear about your accidental overpayment. I understand your concern, as that's a large amount of money to be missing.

@XRaySpeX is spot on in saying our Customer Care Team will be able to arrange a refund for you.

You can even chat with the team online at Contact us about your mobile phone (ee.co.uk).

Hope this helps.

James

View solution in original post

XRaySpeX · ‎08-09-2023

You'll need to call CS to get it refunded.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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James_B · ‎08-09-2023